1. Overview
FaisalZamir.com offers digital products, which may include programming materials, study notes, source code, templates, and downloadable projects.
Payments made through our website may be processed by Paddle, which acts as the Merchant of Record for those transactions.
Refund requests for Paddle-processed purchases are subject to Paddle’s applicable refund policy, the applicable buyer terms, and mandatory consumer protection laws.
2. Refund Requests
If you believe you are entitled to a refund, you should submit your request through Paddle’s buyer support service:
Please provide your order confirmation or transaction reference and explain the reason for your request.
You may also contact us at jafricode@gmail.com if you need help identifying a product or locating your order details.
3. Digital Product Issues
If a purchased product is missing, inaccessible, corrupted, materially different from its description, or otherwise defective, please contact us.
Where appropriate, we will help investigate the issue and identify a suitable resolution. Depending on the circumstances and applicable law, a resolution may include restoring access, correcting the delivery problem, providing a replacement, or a refund through the applicable payment process.
4. Accidental or Duplicate Purchases
If you believe you have purchased the same product more than once or completed a transaction accidentally, please contact Paddle through its buyer support service promptly.
Refund eligibility will be assessed under the applicable refund policy and legal requirements.
5. Downloaded Products
Downloading or accessing a digital product does not automatically remove any mandatory consumer rights.
The eligibility of a refund or withdrawal request depends on the applicable law, the terms accepted during checkout, the nature of the product, and the circumstances of the request.
6. Cancellation of Purchases
One-time purchases generally do not involve a recurring subscription to cancel.
If a product purchase has already been completed, contact Paddle regarding any applicable cancellation or refund options.
This policy does not create a right to cancel or withdraw where no such right exists under the applicable terms and law, and it does not remove any mandatory legal right that does exist.
7. Refund Processing
Where a refund is approved, the payment provider will communicate the applicable processing arrangements. The time required for the refund to appear may depend on the payment method and financial institution.
Refunds are subject to the applicable payment provider’s procedures.
8. Non-Waivable Rights
Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights or remedies available under applicable law.
Paddle’s applicable refund policy is available at:
https://www.paddle.com/legal/refund-policy
9. Contact
For assistance with our digital products:
Email: jafricode@gmail.com
Business: FAISAL ZAMEER, trading as JAFRICODE
Website: https://www.faisalzamir.com